Shipping policy

Sendle/Australia Post Shipping Policy:

We are pleased to provide shipping services in partnership with Sendle & Australia Post to ensure efficient and reliable delivery of your orders. Please review our Sendle/ Australia Post shipping policy below:

1. **Delivery Options:**
We offer various delivery options through Sendle, Australia Post, including Regular Parcel Post, Express Post, and International Shipping. You can select your preferred option during checkout.

2. **Domestic Shipping:**
For domestic orders within Australia, we offer Regular Parcel Post and Express Post options. Regular Parcel Post typically takes 2-6 business days for delivery, while Express Post delivers within 1-6 business days. Please note that delivery times may vary based on your location. Items with standard acrylic are generally shipped next business day. Orders with upgraded materials may take 2-3 business days to customise prior to shipping.

3. **Tracking and Notifications:**
All shipments sent via Australia Post include tracking. Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the Australia Post website or app.

4. **International Shipping:**
We also offer international shipping to select countries through Australia Post. Delivery times and costs will vary depending on the destination. Please be aware that customs duties, taxes, and fees may apply to international orders and are the responsibility of the recipient.

📦 U.S. Orders – Import Tariff Notice

Please note: As of August 2025, the United States has introduced a 10% import tariff on all goods shipped from Australia.

This means:

  • All U.S. buyers will be required to pay an additional 10% import fee when their parcel arrives.
  • USPS (or the courier handling delivery) will contact you for payment before your order can be released.
  • The fee is collected directly by U.S. Customs/USPS, not by our shop.


5. **Lost or Damaged Items:**
If your order is lost or arrives damaged, please contact our customer support team immediately. We will work with Australia Post to resolve the issue and ensure a satisfactory resolution.

6. **Undeliverable Packages:**
If a package is returned to us as undeliverable due to an incorrect address or other reasons, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

7. **Shipping Updates:**
Australia Post may provide shipping updates via email or SMS, allowing you to stay informed about the status of your delivery.

8. **Customer Support:**
For any inquiries or assistance related to Australia Post or Sendle shipping, please contact our customer support team at Cardmasterframing@gmail.com. We are here to help and ensure a smooth shipping experience.


Please note that the shipping information provided above is subject to Sendle/Australia Post's terms and conditions. For more details about Australia Post's services, you can visit their official website at www.auspost.com.au as well as Sendle www.sendle.com.au